Where to find advice about products?

There are several sources of information to find professional help and advice when choosing which catheter will suit your body best. 

Most supply companies have a Help phone line.  There is a nurse advisor ready to help you and will discuss the features of each type of catheter you may like.  Companies such as Hollister ANZ will provide free samples for you to try before committing to buying in bulk. 

The Continence Foundation Australia National Continence Helpline is a free telephone advisory service funded by the Australian Government Department of Health and Ageing.  This service is available to anyone residing within Australia, and may be accessed from Monday to Friday, between 8.00am and 8.00pm Australian Eastern Standard Time. 

The National Continence Helpline is staffed by a team of continence nurse advisors who provide information, education and advice to callers with incontinence or who are caring for someone with incontinence.  The Helpline also provides information and advice to health professionals. 

Call Continence Foundation Australia Helpline on 1800 33 00 66

Or ask them to call you.

For information on how to contact the Helpline in other languages select your language at continence.org.au/other-languages

Call the telephone interpreter service for help on how to connect in your language.

Common topics covered by the Helpline include:

  • pregnancy (pre and post natal)
  • prostate
  • bedwetting
  • chronic conditions (e.g. diabetes, overweight and obesity, MS, Parkinsons disease, etc.)
  • funding schemes, and
  • products.

The Helpline also provides information about:

  • the assessment and diagnosis of incontinence
  • treatment options
  • management advice, including product information and advice
  • information about funding schemes to assist people to offset some of the costs associated with continence products
  • details of local continence service providers, product suppliers and product manufacturers
  • details of related funding schemes such as the Australian Government's Carer's Allowance, and
  • access to a wide range of free information brochures, including brochures in languages other than English.

The National Continence Helpline receives in excess of 22,000 calls a year. The Helpline can be contacted on 1800 33 00 66 or via helpline@continence.org.au  

Out of hours help

You can call the National Continence Helpline between the hours of 8.00am and 8.00pm Australian Eastern Standard Time.

Out of these hours, please contact the After hours GP Helpline on 1800 022 222 in ACT, NSW, Northern Territory, South Australia and Western Australia. In Tasmania, GP Assist on 1300 780 011 will provide access to after hours GP phone advice. Queenslanders will access GP advice on 13HEALTH.

If you have an urgent health concern and don't know what to do, the after-hours GP Helpline provides free health information and assistance from a registered nurse or medical advice from a GP.